1. Introduction
Revelox (“we,” “us,” “our”) is committed to protecting the personal information of visitors and customers on our website (revelox.com). This privacy notice describes how your personal information is collected, used, and protected in accordance with Quebec’s Law 25 and other applicable privacy legislation.
2. Person Responsible for Privacy (Privacy Guardian)
The individual responsible for data protection at Revelox is:
Name/Title: Luce Duchaussoy
Contact Email: lduchaussoy@revelox.com
You may contact them regarding any privacy-related questions or requests.
3. Information We Collect
We may collect the following categories of personal information when you:
- Use our contact forms (name, email, subject, message)
- Subscribe to our newsletter (first name, last name, email)
- Create an account or complete a purchase (contact details, order information, payment information—all stored and processed securely)
- Browse our site (cookie identifiers and technical information—only with your explicit consent)
4. Use of Information
We collect and use personal information solely for the following purposes:
- Responding to inquiries via contact forms
- Sending newsletters to subscribers (only with opt-in)
- Processing orders, delivering products, and managing accounts
- Improving your website experience and security (site analytics; only with explicit opt-in consent for cookies and tracking tools)
Website Analytics and Microsoft Clarity
We use Microsoft Clarity, a web analytics service, to better understand how users interact with our website and improve your experience. Clarity uses cookies and similar technologies to collect anonymized information on user behavior (such as mouse movements, clicks, and scrolling).
- All data is processed according to Law 25: no personally identifiable information is collected without your explicit consent.
- The collected data may be transferred and processed outside Quebec; safeguards are in place to protect your privacy.
- You can withdraw consent or block Clarity cookies at any time using our cookie consent tool.
For more details on Microsoft Clarity’s privacy practices, please see their privacy policy.
5. Consent and Cookies
We do not collect personal information through cookies or other tracking technologies without your explicit, informed, and specific consent. Cookie consent banners will be shown with opt-in options, as required by Law 25.
6. Disclosure to Third Parties
We do not share or sell your personal information to third parties except:
- Service providers who assist in order fulfillment, site hosting, email delivery, or analytics (all subject to privacy-compliant contracts)
- Public authorities, if required by law
If information is transferred outside Quebec, you will be informed, and appropriate safeguards will be used.
7. Data Subject Rights
Under Law 25, you have multiple rights:
- The right to access and obtain a copy of your personal information
- The right to correct inaccurate or incomplete information
- The right to delete your information (“right to be forgotten”), subject to legal and business exceptions
- The right to withdraw your consent at any time
- The right to know to whom your information is disclosed, especially if transferred outside Quebec
- If automated decision-making affects you, the right to know about it and request human review
To exercise any of these rights, contact our Privacy Officer.
8. Data Retention
Personal information is retained only as long as needed for stated purposes, or as required by law. Data retention periods are specified in our governance policies.
9. Security
We implement administrative, technical, and physical safeguards tailored to the sensitivity of personal data. We routinely review protection measures to reduce risks of unauthorized access, disclosure, or destruction.
10. Governance and Complaints
Our information governance policies detail:
- Who has access to personal information within Revelox
- Complaint handling procedures regarding data privacy
The Privacy Officer oversees all privacy issues and will address any concerns received.
11. Data Breach Notice
If a breach occurs that poses a risk of serious harm, affected individuals and authorities will be notified as required by Law 25.
12. Updates
This privacy policy may be updated periodically. Major changes will be posted on this page with revision dates.
13. Contact
For questions, concerns, or to exercise your rights, please contact:
Privacy Officer: Luce Duchaussoy
Email: lduchaussoy@revelox.com